In 2019 patrons want their questions answered fast, no matter where they are on the web. They don’t want to dig through your website or an FAQ page, and they want the ability to purchase online as quickly as possible. Enter chat bots powered by artificial intelligence (AI).

With the help of messaging apps, bots answer patrons’ questions and help them purchase no matter where they are or what device they’re on. Bots eliminate cluttered inboxes and wasted time scrolling or searching. They’re also a huge help to your box office and marketing teams.

This session will demystify chatbots and AI for arts marketers. Two presenters from the arts world will share their experiences using chat and AI to help patrons get their questions answered and tickets purchased, fast!


Ellie Ovsenik
Micah Hollingworth