Chief Market Engagement Officer, IMPACTS Research & Author and Publisher, Know Your Own Bone  (@cdilly | Facebook)

As the Chief Market Engagement Officer at IMPACTS Research, Colleen utilizes data to help cultural organizations maintain their relevance and secure their long-term financial futures by spotting market trends and building affinity with onsite and virtual audiences.  Colleen is the author and publisher of the popular website Know Your Own Bone, a resource for cultural executives that has been prominently featured in many national association publications and is required reading for numerous graduate programs and professional conferences. Colleen oversees multiple audience engagement initiatives on behalf of clients in the non-profit and cultural sectors and currently serves on the board of directors of the National Aquarium. She is a graduate of the University of Chicago and received her Masters in Public Administration from the University of Southern California. Ever the curious nerd, she has also completed professional programs at The London School of Economics and Harvard University where she has also been featured as a guest lecturer.